At Barklane Pets, safeguarding the privacy of our valued customers is of utmost importance to us. By engaging with us to avail the services we render, including but not limited to creating an account, placing an order, contacting us, or browsing our website, you consent to the practices described herein.

Collection of Personal Information

When you interact with our website, we may collect various types of personal information, including but not limited to your name, email address, shipping address, billing address, phone number, payment information, and demographic details. We collect this information for specific purposes outlined in this Privacy Policy.

We utilize your personal information in the following ways:

Order Processing and Product Delivery: We use your personal information to process your orders, fulfill your requests, and deliver products to you in a timely manner.

Communication: We may contact you to provide updates regarding your orders, respond to your inquiries, and address your comments or concerns.

Targeted Marketing and Advertising: We may use your personal information to personalize our marketing and advertising efforts. This includes providing you with relevant product recommendations, promotions, and offers based on your preferences and browsing history.

Sharing of Personal Information 

We may disclose your personal information to trusted third parties who assist us in delivering our services. These third parties include shipping companies, payment processors, and marketing partners. We ensure that any third parties with access to your personal information adhere to strict confidentiality and security standards.

Additionally, we may share your personal information if required by law or if we believe in good faith that disclosure is necessary to protect our rights or the rights of others. Such instances may include complying with legal obligations, enforcing our website policies, or responding to legal requests from governmental authorities.

At Barklane Pets, we prioritize the security of your personal information. We employ various security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

Secure Servers: We utilize secure servers to store and safeguard your personal information, employing industry-standard practices to prevent unauthorized access.

Secured Data Transmission: We ensure the encryption of data transmitted between your device and our servers, using secure protocols such as SSL (Secure Socket Layer) or TLS (Transport Layer Security).

Password Protection: Your account is protected by password authentication to ensure that only authorized individuals can access your personal information. It is important to choose a strong, unique password and keep it confidential.

Access Control: We implement access control mechanisms to restrict access to your personal information to authorized personnel only.

Cookie Policy

The Barklane Pets website strives to enhance your browsing experience, and to achieve this, we employ the use of cookies. Cookies, which are small text files, are stored on your computer or mobile device when you visit our website. They serve the purpose of tracking your browsing activity and remembering your preferences.

In Bahrain and the GCC region, the use of cookies is subject to legal regulations. The handling of cookies must comply with the Bahrain Personal Data Protection Law (PDPL) and other relevant laws and regulations of the region. The PDPL, enacted in 2018 in Bahrain, governs the collection, processing, and storage of personal data, including data obtained through the use of cookies. It ensures that individuals’ privacy rights are protected and that their personal information is handled securely.

Cookies that we use on our website:

Essential cookies: These cookies are crucial for the proper operation of our website. They enable you to navigate our website and utilize its features efficiently. Essential cookies may include session cookies, which are temporary and are deleted once you close your browser, and authentication cookies, which are used to identify and authenticate you when you log into your account.

Analytical cookies: These cookies enable us to gather information about how you use our website. The data collected through these cookies helps us enhance the functionality and usability of the website. By analyzing user behavior and preferences, we can make informed decisions to improve our services. Analytical cookies may include those provided by reputable third-party analytics providers like Google Analytics.

Moreover, we may also utilize third-party cookies on our website. These cookies are placed by third-party companies, such as Google Analytics and Facebook. The collection of information through these cookies is governed by the respective privacy policies of those companies. Third-party cookies may track your browsing activity across different websites to provide targeted advertising or to gather analytical data for marketing purposes.

Fraud and Scam Prevention

Fraud Prevention and Customer Protection: We take proactive measures to detect and prevent fraudulent activities. Your personal information may be used to verify your identity, investigate suspicious transactions, and protect both you and our other customers from potential harm.

We may revise these Policy periodically to reflect updates in our practices, legal requirements, or industry standards. Any modifications will be effective immediately upon posting the updated Policy on our website. We encourage you to review this policy periodically to stay informed.